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Set Up Ice Breakers

Ice Breakers or Conversation Starters provide a way for users to start a conversation with a business with a list of frequently asked questions. Your users will see questions related to your business instead of the generic “Get Started” button. We recommend you to use the Icebreaker feature.

It will help the audience to start a conversation with your business.

To create an ice breaker for your business, set the frequently asked questions about your business on the chatrace platform.

Navigate to Menu > Settings > General > Icebreakers and click the “Edit” button.

Before that, you need to set the training phrases on the chatrace platform.

To train your frequently asked questions, go to Menu > Setup A.I and select “Add Training Phrase”.

Now, you need to fill in the details on the next setup wizard (as similar to the image below).

Here in this setup AI wizard, enter your frequently asked question on the “User Expression” field and select the checkbox if your FAQ contains keywords. 

Then, choose the “Flow” option if you already had a chat flow prepared for this training phrase. If you don’t, then fill in the text response to that training phrase in the “Response” field.

You can also choose “+ Add Replies” to give more replies for that training phrase. 

If you had 2 or 3 replies for a single training phrase, then the Messenger chatbot from our BotBuilders will choose one reply randomly.

If you want to include additional or more training phrases, select the “Add More” option at the start of this setup wizard.

Then don’t forget to save this process.

Like this, you can create “n” number of training phrases inside the platform.

Let’s see how we can use these training phrases as icebreakers on the BotBuilders platform.

Now, go to the Icebreaker feature on the “Settings” section and edit it.

Icebreaker Phrase Selection

Choose the training phrases which you already prepared in the “Setup AI” section and save the process. That is it. This is how we need to create and use icebreakers on the BotBuilders platform.

Also, this is how the Icebreakers look in the mobile view.

Icebreaker Example