Identify issues faster and provide effective solutions using Viber
And more interactions happen every hour via Viber app
of customers text via Viber for support related queries
of customers prefer Viber to connect with a business
Viber users tap the buy button on seeing the product Ads
Do more with Viber features
Customize
Personalize the look and feel of your chat widget that match your website branding. Set personalized welcome greetings to engage customers better
Triggers and
actions
Connect with your customers and visitors by sending right and timely personalized messages while proactively engaging them
Personalized
greetings
Welcome your users by setting personalized greetings to build good relationships with customers. Greetings help to initiate chats in a more engaging way
Canned
responses
Know your customer emotions and respond accurately to deliver higher satisfaction. These help to personalize the bot’s performance by arnessing user data
Customer
view
Get a historical overview of customers’ activities and the conversations over the period of time
Satisfaction
Ratings
Collect feedback about your performance right after every chat conversation to measure customer satisfaction
Evaluate messaging
perfomance
Measure your customer’s activity across Viber messaging application with the help of key metrics and KPIs such as first response time and total social conversations
Quick and easy
set-up
It is very simple to enable Viber chatbot and start chatting with your users. Identify the issues faster and provide effective solutions
Built for social
and CX teams
Optimize your customer experience and collect declared data on customer preferences to build valuable segments on social.
