Add Webchat to Your Website

Webchat allows your business to have a chatbot on your own website that doesn’t depend on any other platforms like Facebook, Telegram, WhatsApp, or Google. Your customers need not create an account to start interacting with your chatbot.

If you collect email or a phone number on the webchat, your business will be able to send SMS or email at any time.

Adding the code to your website

<script src="https://app.botbuilders.tech/webchat/plugin.js"></script>
<script>
      ktt10.setup({ pageId: YOUR_PAGE_ID});
</script>

This simple code will add a webchat similar to the below image.

Use webchat as a single page

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https://app.botbuilders.tech/webchat/?p=YOUR_PAGE_ID

The webchat plugin is very flexible and allows many customizations

Option Name	Possible Values/Description	Default
type	floating/window/container container: include the chatbot inside any HTML element window: the chatbot will open on a new window	floating
element	Only used if “type” is “container”. example “#div1”
color	any color name or color code	#007BFF
hideHeader	Hide the session that contains the business name true/false	false
ref	any ref/flow/step ID to be sent automatically once the user clicks on the chat ICON. Set ref as “get_started_button” to automatically send the Welcome flow.
showPersona	true/false	false
hideComposer	true/false	false
template	template1/template2
icon	the chat icon that shows on bottom | right
right	Distance of the icon from the left edge of the screen	20px
bottom	Distance of the icon from the bottom edge of the screen	20px

Changing Color

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<script src="https://app.botbuilders.tech/webchat/plugin.js"></script>
<script>
      ktt10.setup({ pageId: YOUR_PAGE_ID, color: "#ff0000"});
</script>

Changing template

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Currently, we offer only 3 templates for the webchat. We will create more templates soon.

<script src="https://app.botbuilders.tech/webchat/plugin.js"></script>
<script>
      ktt10.setup(
        { 
            pageId: YOUR_PAGE_ID, 
            color: "#007BFF", 
            hideHeader: true, 
            template: "template1"
        }
      );
</script>

<script src="https://app.botbuilders.tech/webchat/plugin.js"></script>
<script>
      ktt10.setup(
        { 
            pageId: YOUR_PAGE_ID, 
            color: "#007BFF", 
            hideHeader: true, 
            template: "template2"
        }
      );
</script>

Show the page image as persona

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<script src="https://app.botbuilders.tech/webchat/plugin.js"></script>
<script>
      ktt10.setup({ pageId: YOUR_PAGE_ID, showPersona: true});
</script>

Change the chat icon

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<script src="https://app.botbuilders.tech/webchat/plugin.js"></script>
<script>
      ktt10.setup({ pageId: YOUR_PAGE_ID, showPersona: true, icon: "YOUR_IMAGE_URL"});
</script>

Handover the conversation from any channel to webchat

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Not all channels support all features that webchat supports. For example, if a customer is messaging your business on SMS and you want to show a gallery with a list of your services, you could transfer the conversation to the webchat. Just send the user a message with the below system custom field.

{{webchat}}

If you want to automatically start a flow or step when the user access this link, you will need to append &ref=FLOW_OR_STEP_ID. For example, if the FLOW_ID is 111111 the link will be

{{webchat}}&ref=111111

The link above will load messages from the conversation that the user received the link. If you don’t want to load old messages, append &lc=0 by the end of the link

{{webchat}}&ref=111111&lc=0